Netalliance takes special interest in making sure your questions get answered. Please use this help section to contact us and keep upto date on technical questions.

FAQS: E-mail

Is there a way I can access my e-mail account from a web browser?

Absolutely! You can have secure (encrypted) access to your Netalliance e-mail mailbox from anywhere in the world by connecting your web browser to:

What is the policy on e-mail attachments?

Netalliance as a public utility and common carrier delivers thousands of e-mail messages daily. We have a responsibility to our customers to maintain service levels providing the greatest benefit to the majority of customers.

E-mail is NOT an efficient mechanism for file transfers, and although it is tolerable for relatively small files, large files present unacceptable performance problems. Worse, any mistake in addressing by the sender or an unreachable destination site results in additional processing of the bounced message or storage and multiple delivery attempts, magnifying the impact on server resources further.

Unfortunately, due to abuse by a relatively small number of users, and the processing overhead required for delivery of extremely large attachments, we have instituted the following e-mail delivery policy:

E-mail size Delivery Class Delivery Action
Up to 1MbFirst classImmediate (real-time) processing and delivery
1Mb-15MbSecond classImmediate processing and delivery if workload permits, otherwise by scheduled delivery job (every two hours)
15Mb-64MbThird classProcessing and delivery after business hours
Over 64MbNot acceptedMessage bounced to sender

I'm going out of town for a week -- how do I set up an auto-reply message for people who send me mail?

Our mail system permits very sophisticated combinations of auto-reply, auto-reply with mailbox delivery, and auto-reply with forwarding to one or more other user(s). For simplicity, the instructions below will send an auto-reply message to people sending you mail, and will deliver their messages to your mailbox for you to read upon return.
  1. Using Simpletext (Mac), Notepad (Win-XX), or other text editor program to create the reply message you want users to see. Save it on your harddisk as 'autoreply.txt'.
  2. Use an FTP client such as Fetch (Mac), WS-FTP (Win-XX), or other FTP tool to upload the autoreply.txt file you created in step (1) to your user account. For example, using Fetch:
    • In the Fetch New Connection dialog, enter the following:
      • Host:
      • UserID: your e-mail username (e.g. 'jsmith')
      • Password: your e-mail account password
      • Directory: leave blank
    • Once logged in, click the Put Files button and select the autoreply.txt file from your harddisk to upload.
  3. Use your FTP client to rename the file 'mail.reply_off' to ''. For example, using Fetch:
    • From menubar, select 'Remote', then 'Rename Directory or File'.
    • Enter current name as mail.reply_off
    • Enter new name as and click ok.
  4. You're done! Quit from your FTP client. Users sending mail to you will receive a return message with the subject 'Auto-Reply re:(original subject)' with the body of the message composed of the contents of your autoreply.txt file.
  5. To cancel the reply mechanism when you return, use your FTP client to rename the file '' back to 'mail.reply_off'.

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BackPack Software Inc. 77 13th Ave NE Suite 210, Minneapolis, MN 55413
Phone 651-556-9600; Fax 651-645-7550;
All rights reserved. All material copyright. Netalliance, Inc. © 1995-2005. Updated: June 12, 2008.